Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The shipment would be arranged within 24hrs after the order generated. Mostly your package would arrive in less than 8 days, for we own two warehouses, one in CA, and the other in NY.
Sure. Meanwhile we would offer a 10% discount for your pre-order to make sure you could receive the fairest price.
First, you may add your preferred product to your cart. Then, go to your cart and complete your shipping address and contact. At last, pay for it.
You don’t have to. Nevertheless, if you do create an account, it would be a lot easier to track your orders; moreover, you may receive higher coupons.
We accept Paypal, Visa, Master Card, Discover, and American Express.
After the order generated, you would receive an email sent by our system, containing the shipping agency name and a tracking number, by which you could track down your package. If you want to track the status of your order before it formally generates, please Sign up/ Log in and check it in Dashboard.
Please contact us by email ASAP. If your package has not been sent yet, we would change the shipping address.
No, we won’t. For example, if you pay by Paypal, then all your payment-related information is left with Paypal. We never touch any of your credit card information from beginning to end.
No. We would charge a tax fee. The prices has included the tax fee.
It depends. We assure you that we would always seek the best solution for the sake of our customers.
If you need to swap an item
Returns and Exchanges
We offer our customer Return and Exchange Within 60 days. Before return/ exchange, please take a picture of your product and email it to us, informing us the reason. After we receive your returned product, your refund/exchanged product would be arranged ASAP.
If you received the wrong item, please contact us immediately. We would arrange the exchange one ASAP.
If the product arrived damaged, please take a picture of it and contact us immediately. We would arrange your refund or exchange one.
We offer customer support by email.
Contact us [email protected] ASAP. We will modify the shipping address if we don’t ship or we have to call it back.
Please contact us by email ASAP. If your package has not been sent yet, we would cancel it.
We guarantee you a 12-month Warranty Period. If any quality problem caused by our side within 12 months, we offer you a free repairment.