Return and Refunds

Thank you for your purchase at us.tobbi.com. We are proud to offer a 90-day return policy on all of our items.

Cancellation

If you would like to cancel your order, please contact us at [email protected] Our customer service team will handle your request.

If your order has not yet been shipped, we will cancel and issue a full refund.

If the order is already in transit, we need to contact the shipping company to recall the order and it will charge the corresponding recall fee as required.

Please note: If the recall fails, please refuse UPS and Fedex to receive your product upon arrival. If you reject your order at the time of delivery, please contact us that if we do not receive your rejection notice, the refund or exchange may be delayed.

Return

You can request a return or exchange within 90 days after delivery if you feel the item doesn’t satisfy. All returned products must be in new, unassembled, unused, resalable condition as they were when first received.  For pre-sale orders, you can ask for a refund at any time before shipment or return it within 90 days of delivery.

All returns must be authorized by Tobbi accompanied by a return authorization number (RMA) which may be obtained by contacting Tobbi Customer Service at [email protected]. Once a return is authorized, the buyer can then ship the item to Tobbi. 

Please note:

Tobbi will not be responsible for items lost during shipping and cannot process your return until the item is received.

Tobbi is not responsible for the shipping costs for self-returns.

 

If you want to return the package, please contact our customer service team at [email protected] and provide the following information:

-Your order number.

-Your delivery postcode.

-State the reason for the return.

-State whether you have retained the original packaging.

-State whether the product is used.

-Provide the photo of the package and product.

 

Shipping charges for returns are not refundable under the following conditions:

• Don’t want/need it
• Do not fit the size
• Don’t like the product
• Do not accept compensation for minor shipment damage
• Return for non-quality reasons
• Did not open the package

 

If your product is damaged or defective, these exceptions do not apply. In this case, please call our Customer Service Department at +1 888-275-3592 or email us at [email protected], we will work with you to find the best solution.

Our company will be responsible for the return shipping fee for a defective item, wrong item, item damaged during transit, and item missing accessories.  You don’t need to afford extra fees

Please note: If the product was returned by non-quality problems should be unused with the original package, or we will refuse the returning package.

Please note: The return address isn’t the company address shown on [email protected] If the parcel is returned to the wrong address, we won’t be able to process your refund or exchange.  Our customer service will provide you a return address after the return being checked.

Refund

All of those refund requests will be handled within 2 business days

After receiving the return address, please return the package within 2 weeks, or your return demand will be invalid.

Once you ship it out, please provide us the returning tracking number via email. Please note that Tobbi is not responsible for any refund delays caused by not contacting us to provide returning tracking number after the product has been returned.  When we receive the returning package, we will refund to your original account within 5 business days.

Exchange

When returning items to Tobbi, the buyer has the ability to exchange for an item of equal value.  In order to be eligible for an exchange, the product must be returned within 90 natural days of your purchase.  Products must be in the same new, unused, resalable condition as they were first received.  We will ship the exchange item within 5 business days.

Warranty Period

We promise to offer a 1-year product warranty upon your receiving the order from us.tobbi.com.

Any problem with the product in one year, feel free to email us: [email protected]