Return and Refunds
Thank you for your purchase at us.tobbi.com. We want to make sure returns are as easy as possible to do so proudly offer a 90-day return policy on all of our items.
General Returns Policy
Overview of Tobbi’s 90-day return policy and commitment to customer satisfaction.
To request a refund, you could submit an application. Please click the following link and follow the steps to complete your request: https://us.tobbi.com/my-account/orders/
Ensure you review our return and refund policy before applying.
Refunds are processed within 2 business days after receiving your return.
Items must be shipped back within 2 weeks of receiving the return address, with a tracking number emailed to us to avoid delays.
Refunds will appear in your original payment account within 5 business days of processing.
Additional Refund Policies:
Price adjustments can be requested within 30 days of purchase.
Return Process
You can request a return or exchange within 90 days of delivery if the item doesn’t meet your expectations. Returned products must be in new, unassembled, unused, and resalable condition as when received. For pre-sale orders, refunds can be requested any time before shipment or within 90 days of delivery.
To initiate a return:
- Submit a return application. https://us.tobbi.com/my-account/orders/
- Contact Tobbi Customer Service to obtain a return authorization number (RMA).
- Provide the following details:
- Order and tracking numbers (with photos)
- Reason for the return.
- Condition of the product (e.g., unopened, assembled, or used).
- Photo of the package, product, and PO# on the box.
Important Notes:
- Shipping costs for self-returns are not reimbursed.
- Tobbi is not liable for items lost in transit. Returns will only be processed after receiving the product.
- Batteries are non-returnable unless for quality issues. For quality concerns, please promptly contact the customer service.
The return address will be provided after your return request is approved. Sending items to the incorrect address will delay or prevent refunds.
Order Cancellation
To cancel an order:
- Submit a request through your order page or contact Customer Service.
- If the order hasn’t shipped, we will issue a full refund.
- If the order is in transit, recall fees may apply. If the recall fails, refuse the package upon delivery and notify us immediately to avoid delays in your refund.
Damaged or Defective Products
If your item is damaged or defective, contact us immediately. Tobbi covers return shipping fees for:
- Defective items
- Wrong or missing items
- Items damaged during transit
Non-quality-related issues (e.g. unwanted or misordered items) do not qualify for free return shipping.
If returning a product for non-quality issues, it must be unused and in its original packaging. Returns that don’t meet these conditions will be refused.
Additionally, the return address differs from the company address listed on us.tobbi.com. If a parcel is sent to the wrong address, we cannot process your refund or exchange. Customer service will provide the correct return address once the return is approved.
Exchanging products
Items returned in new, unused, resalable condition are eligible for exchange within 90 days of purchase. The replacement item will ship within 5 business days of processing your return.
Warranty
Tobbi offers a 1-year product warranty from the delivery date.
For warranty support, email us at [email protected].
Frequently Asked Questions
Can assembled products be returned?
Yes, as long as the product is in good condition and the packaging is intact. Partial refunds or alternative solutions may be negotiated based on the situation.
Are discounted or sale items eligible for return?
Yes, discounted items can be returned.
Can gift recipients return items?
Yes, gift items can be returned. The original receipt or order number will be required to process the return
How long does it take to receive my refund once processed?
Refunds are typically issued within 5 business days of receiving the returned product and providing all required documentation, but the time it takes to reflect in your account may depend on your bank or payment provider.
Can I return an item if I no longer have the original packaging?
Returns without original packaging may not be accepted, as the item must be in resalable condition. Contact customer service for possible exceptions.
Are there restocking fees for returns?
No restocking fees are mentioned in the policy, but this may depend on the product condition or the reason for return.
What if I received the wrong item?
If you received the wrong item, contact Customer Service immediately to arrange for a return and replacement. Tobbi covers all shipping costs in this case.
Can I change my shipping address after placing an order?
Changes to the shipping address are only possible if the item hasn’t shipped yet. Contact Customer Service as soon as possible to make the change.