Thank you for your purchase at us.tobbi.com. We are proud to offer a 60-day return policy on all of our items.
Products are eligible to be returned within 60 days of item delivery. All returned products must be in new, unused, resalable condition as they were when first received. For pre-sale orders, you can ask for a refund at any time before shipment or return it within 60 days of delivery.
All returns must be authorized by Tobbi accompanied by a return authorization number (RMA). Once a return is authorized, the buyer can then ship the item to Tobbi. Return shipping is to be paid for by the buyer.
If you want to return the package, please contact our customer service team at [email protected] and provide the following information:
-Your order number.
-Your delivery postcode.
-State the reason for the return.
-State whether you have retained the original packaging.
-State whether the product is used.
-Provide the photo of the package and product.
All non-quality problems caused by return-for-refunds are subject to a 10% re-stocking fee and the buyer will be responsible for the return shipping fee.
Our company will be responsible for the return shipping fee for a defective item, wrong item, item damaged during transit, and item missing accessories. You don’t need to afford extra fees
Please note: If the product was returned by non-quality problems should be unused with the original package, or we will refuse the returning package.
Please note: the return address isn’t the company address shown on us.tobbi.com. If the parcel is returned to the wrong address, we won’t be able to process your refund or exchange. Our customer service will provide you a return address after the return being checked.
All of those refund requests will be handled within 2 business days
After receiving the return address, please return the package within 2 weeks, or your returning demand will be invalid.
Once you ship it out, please provide us the returning tracking number via email. When we receive the returning package, we will refund you within 5 business days.
When returning items to Tobbi, the buyer has the ability to exchange for an item of equal value. In order to be eligible for an exchange, the product must be returned within 60 natural days of your purchase. Products must be in the same new, unused, resalable condition as they were first received. We will ship the exchange item within 5 business days.
We promise to offer a 1-year product warranty upon you receive the order from us.tobbi.com.
Any problem with the product in one year, feel free to email us: [email protected]